Automatic Customer Texts for Handymen: Reminders, On the Way and Arrived
Why Texts Matter More for Handymen
Almost every handyman job needs someone home. A locked door means a wasted trip and a lost slot. Good texts make sure the customer is there, the list is ready and the dog is put away.
The Core Texts
- Night before: "Your handyman visit is tomorrow. Please have your list ready and any parts you bought out where we can see them."
- On the way: sent when the tech starts heading to them.
- Arrived: so a customer at the back of the house knows to come to the door.
Customers Choose
Customers can pick which alerts they want: night before, when they're next, and when the tech arrives. Some want all three; some want none. Respecting that keeps them from tuning you out.
Two-Way Texting
Replies come into the office texting inbox, not the tech's personal phone. "Can you also look at the garage door?" lands where the office can add it to the job.
Keep Texts Short
Texts are billed by segment, and special characters can make a text cost more. Keep them short and plain. Your plan includes a monthly text allowance, with more available if you need it.
Keep Reading
Next in this series: The Customer App: What Your Handyman Customers See. Before that came The Waiting List Map: Seeing Every Handyman Job That Needs a Day. For the full picture, go back to the handyman software overview.
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