The Customer App: What Your Handyman Customers See
Fewer "When Are You Coming?" Calls
Most calls to a small handyman office are some version of "when are you coming" and "how much do I owe". The customer app answers both without anyone picking up the phone.
What Customers Can Do
- See upcoming and past visits.
- See where they are on today's route when the tech is on the way.
- Pay invoices and keep a card on file.
- Choose which texts they get.
- Request service, which lands on your waiting list.
Requests Become Jobs
When a customer requests a repair in the app, it shows up for the office to schedule. No more lists sent at 11pm to your personal phone.
Offering More Services
You can show your other services in the customer app and on invoices, so a customer who had a TV mounted sees that you also do gutter cleaning and yearly checkups.
Getting Customers to Use It
Send the link with the first invoice and mention it at the door. Customers who see the live map once tend to keep using it.
Keep Reading
Next in this series: Card on File for Handymen: Getting Paid Before You Leave the Driveway. Before that came Automatic Customer Texts for Handymen: Reminders, On the Way and Arrived. For the full picture, go back to the handyman software overview.
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