HandymanBossPro Blog — Handyman Scheduling Software

Not Due, Due Now, Overdue: Reading the Handyman Waiting List

Three Colors

Every pin on the Waiting List map is colored by when it's due. Not due yet means there's time. Due now means it should be on a van soon. Overdue means it's past due by more than a 7-day grace.

Where Due Dates Come From

One-time jobs are due when the customer wants them. Recurring work such as gutter cleanings and yearly checkups is due when the minimum days since the last visit have passed. The address comes back onto the list on its own.

Keeping Overdue at Zero

Overdue pins are customers who were promised something and haven't gotten it. Make clearing them part of building tomorrow. If you can't get to one this week, text the customer with a date.

Not Due Yet Is an Opportunity

Not-due jobs near a full day can be pulled forward. A gutter cleaning due in ten days next door to Thursday's deck repair should probably happen Thursday.

Counts by Service

The Waiting List shows counts by service, so you can see if gutters are piling up before fall or honey-do lists are stacking up before the holidays.

Keep Reading

Next in this series: Scheduling Handyman Jobs That Need Parts First. Before that came Scheduling Handyman Jobs by Neighborhood: The Circle Method. For the full picture, go back to the handyman scheduling software overview.