Scheduling Around Customer Availability: Windows, Call-Ahead and Keys
Most Jobs Need Access
Unlike exterior trades, most handyman work is inside. Somebody has to open the door, or leave a key.
Arrival Windows
Give customers a window, not a time: 8 to 10, or 1 to 3. Note the window on the job and set the route order to respect it.
Call-Ahead Customers
Some customers want a call 30 minutes out. Mark call-ahead on the job so it shows up for the tech. The on-the-way text often covers it.
Keys and Lockboxes
For customers at work, landlords and vacant rentals, a lockbox code in the access notes lets the tech get in without anyone home. Keep codes in the address notes, which only your team sees.
Confirm the Night Before
The night-before reminder is your best defense against locked doors. Customers who can't make it reply, and the office moves the job before the van rolls.
Keep Reading
Next in this series: Rain Days: Rescheduling Outdoor Handyman Work Without Chaos. Before that came Two-Person Handyman Jobs: Scheduling the Helper. For the full picture, go back to the handyman scheduling software overview.
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