Handling Customer Complaints in a Handyman Business
Listen First
Let the customer explain.
Check the Record
Photos, notes and the checklist.
Make It Right
Go back if it's on you.
Be Clear When It Isn't
Politely explain, with the photos.
Learn
Change the standard if needed.
Keep Reading
Next in this series: Scaling a Handyman Business to Three Vans. Before that came Using Job Photos in Handyman Marketing. For the full picture, go back to the running a handyman business overview.
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